Privacy Policy

Last updated: 8 December 2025
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Vela & Novium (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have regarding your data.

‍1. Information We Collect
We only collect information that you choose to share with us, such as:
• Name
• Email address
• Who the journey is for
• Details about the experience you’re hoping to create
• Preferred dates or timeframe
• Any additional message you include
If you contact us directly by email, we will also receive your email address and any information you choose to include in your message. We do not collect payment information, sensitive data, or unnecessary personal details.

‍2. How We Use Your Information
We use your information solely to:
• Respond to your enquiry
• Understand the type of journey or experience you’re looking for
• Begin a conversation about designing a bespoke V&N experience
• Maintain basic internal records of enquiries
We do not sell, rent, or trade your data. Ever.

‍3. Legal Basis for Processing (GDPR)
We process your personal data under:
• Legitimate Interest – to respond to your enquiry and deliver the service you’ve requested.
• Consent – when you voluntarily submit information through our contact form.

‍4. How We Store Your Information
Your information may be stored securely in:
• Our email inbox
• Webflow’s form submission system
• Internal tools used for communication and planning
We keep your information only for as long as necessary to respond to your enquiry or design a journey with you. If we do not move forward together, we may delete your information upon request (see Section 7).

‍5. Sharing Your Information
We only share your information when necessary to operate our service, such as:
• Webflow (website hosting and form processing)
We do not share your information with third parties for marketing purposes.

‍6. Cookies & Analytics
This website uses basic cookies to ensure it functions properly and to help us understand how visitors use the site. These cookies may include essential cookies (required for the site to work) and simple performance or functional cookies. You can manage or disable cookies at any time through your browser settings. Please be aware that disabling essential cookies may affect how the site functions. If we introduce additional cookies or third-party analytics tools in the future, this section will be updated.

‍7. Your Data Rights
Under GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent
• Object to processing
• Request a copy of your data
To exercise any of these rights, contact us at: concierge@velanovium.com. We will respond within 30 days.

‍8. Security
We take reasonable steps to protect your data from loss, misuse, or unauthorised access. However, no online transmission is 100% secure, and you submit information at your discretion.

‍9. Changes to This Policy
We may update this policy occasionally. Any changes will be posted on this page with an updated date.

‍10. Contact Us
If you have questions about this policy or your data, you can contact us at: concierge@velanovium.com