Privacy Policy

Last updated: 1 September 2026
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Vela & Novium (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have regarding your data.

‍1. Information We Collect
We only collect information that you choose to share with us, such as:
• Name
• Email address
• Who the journey is for
• Details about the experience you’re hoping to create
• Preferred dates or timeframe
• Any additional message you include
• Mobile number
• Booking and payment status
• Dietary requirements or allergies
• Emergency contact details
• Any accessibility or health information you choose to provide that is relevant to your participation in an experience
If you contact us directly by email, we will also receive your email address and any information you choose to include in your message. Where you make a booking, payments may be processed by a third-party provider such as Stripe. We do not receive or store your full payment card details. We may collect limited information relating to your booking and payment status.

‍2. How We Use Your Information
We use your information to:
• Respond to your enquiry
• Understand the type of journey or experience you’re looking for
• Begin a conversation about designing a bespoke V&N experience
• Maintain basic internal records of enquiries
• Process and manage bookings
• Send booking confirmations and joining information
• Arrange and coordinate relevant suppliers
• Accommodate dietary, allergy or accessibility requirements
• Contact an emergency contact where reasonably necessary
We do not sell, rent, or trade your data. Ever.

‍3. Legal Basis for Processing (GDPR)
We process your personal data under:
• Contract – where we need to process your information to manage a booking or provide an experience you have booked.
• Legitimate Interest – to respond to your enquiry and deliver the service you’ve requested.
• Consent – when you voluntarily submit information through our contact form.

‍4. How We Store Your Information
Your information may be stored securely in:
• Our email inbox
• Webflow’s form submission system
• Internal tools used for communication and planning
• Third-party payment providers such as Stripe
We keep your information only for as long as reasonably necessary for the purpose for which it was collected. Booking and payment records may be retained where required for accounting, legal or administrative purposes. Operational information such as dietary requirements, emergency contacts or health-related information will normally be deleted when it is no longer needed for the relevant experience.

‍5. Sharing Your Information
We only share your information when necessary to operate our service, such as:
• Webflow (website hosting and form processing)
• Payment providers such as Stripe
• Transport providers
• Restaurants, caterers and food suppliers
• Activity providers, guides and venues
We only share information that is reasonably necessary for the relevant supplier to provide their part of the experience. We do not share your information with third parties for marketing purposes.

‍6. Cookies & Analytics
This website uses basic cookies to ensure it functions properly and to help us understand how visitors use the site. These cookies may include essential cookies (required for the site to work) and simple performance or functional cookies. You can manage or disable cookies at any time through your browser settings. Please be aware that disabling essential cookies may affect how the site functions. If we introduce additional cookies or third-party analytics tools in the future, this section will be updated.

‍7. Your Data Rights
Under GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent
• Object to processing
• Request a copy of your data
To exercise any of these rights, contact us at: concierge@velanovium.com. We will respond within 30 days.

‍8. Security
We take reasonable steps to protect your data from loss, misuse, or unauthorised access. However, no online transmission is 100% secure, and you submit information at your discretion.

‍9. Changes to This Policy
We may update this policy occasionally. Any changes will be posted on this page with an updated date.

‍10. Contact Us
If you have questions about this policy or your data, you can contact us at: concierge@velanovium.com